Privacy Policy

This Privacy Policy describes how we collect, use, and share your personal information when you visit or purchase from glassroyce.com (the "Website")

 

Personal Information We Collect

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products you view, the website or search terms that referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information."

 

We use the following technologies to collect Device Information:

"Cookies" are data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.

"Log files" track actions occurring on the Website and collect information such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

"Web beacons," "tags," and "pixels" are electronic files that record information about how you navigate the Website.

If you make a purchase or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

 

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with You
• We review your order for potential risk or fraud
• If you match the preferences you have shared with us, we will provide you with information or advertising about our products or services.

We use the Device Information that we collect to identify potential risk and fraud (in particular, your IP address) and generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with you and to assess the success of the Site and our marketing and advertising campaigns).

 

Site Statistics

Web data is collected to monitor user trends on our Site. Analytics data such as "visits", traffic patterns and page views to our servers show us where our target groups come from and how they interact with us online. Such information collected does not personally identify specific website users. In addition, like most websites, our website may use "web beacons", "pixel tags" or other tracking technologies to help us examine user behavior based on non-personally identifiable information. This information may be aggregated with similar information from other users to help us improve our products and services and your overall website experience.

 

Sharing Your Personal Information

We may share your personal information with companies that provide services that assist us in our business activities, including information processing, fulfilling customer orders, lead generation, providing pre-sales/post-sales customer service, managing and improving customer and prospect data, and customer support research or satisfaction surveys. These companies are authorized to use your personal information only as necessary to provide these services to us. We may also combine the personal information you provide with other personal information from other sources. This information is then used to improve and personalize your shopping experience and make our marketing efforts more efficient. We do not sell your personal information to third parties.

 

We ensure that contracts with third parties are appropriate with basic controls for anonymization and encryption of personal data, detection of security breaches, and deletion of personal data at the end of the contract period.

 

We may also share your personally identifiable information and/or non-personally identifiable information, including your name, address, email address, and any transactions you have conducted with us on our website or offline, with third-party advertising partners and their service providers to display advertisements based on your interests when you visit certain other websites. Our advertising partners anonymize the data we provide.

 

We may sometimes enter into business relationships with other individuals or organizations that we believe are trustworthy and ask for confirmation that their privacy policies are consistent with ours. We may provide your name, email address, and mailing address to other direct marketing companies that may provide you with offers that may be of interest to you. If you do not wish to receive such mailings or wish to unsubscribe from our direct mailings and catalogs, please send an email with your full name, email address, and mailing address to sales@glassroyce.com

 

We may also disclose your personal information to comply with legal requirements or to respond to a subpoena, search warrant, or other legal process we receive, whether or not a response is required by applicable law; to enforce our Terms of Use (available separately on our website); to protect our rights; or to protect the safety of the public or the users of our products or services.

We reserve the right to disclose personal information to a third party who would otherwise receive the information by selling us or substantially all of our assets to that party.

 

Security

We use physical, electronic, and administrative security measures to protect your personal and credit card information. These security measures help us prevent fraud and unauthorized access and maintain data accuracy. In addition, we make professionally reasonable efforts to prevent our employees (except those who need to know your personal information to process orders or otherwise perform their duties) and corporate partners from accessing your personal information to ensure that your personal information is securely stored at all times.

 

Access, Correction, Deletion of Information

You have the right to request access to the information we hold about you. You may do so by contacting us at sales@glassroyce.com. In response to such a request, we will provide you with a copy of the information we hold about you. In order to fulfill your request, we may ask you to verify your identity. We will fulfill your request by sending you a copy electronically unless your request specifically requires another method.

If you believe that the information we hold about you is incorrect, you may contact us to update it. Click on the "Contact Us" link at the bottom of each of our web pages for information on how to contact us.

If at any time you would like us to delete information we have about you, please send your request to sales@glassroyce.com

 

Changes

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons.

 

Minors

This website is not intended for use by persons under the age of 18.