Return Policy

1. Return Policy: We have a 30-day return policy. You can apply for a return within 30 days after receiving the product.

2. Warranty Policy: We have a 24-month warranty policy. If the glass bursts due to non-human factors during this period, you can contact us to solve the problem. Please note that the 24-month free warranty starts when the order arrives at your shipping address.

 

Return and Refund Conditions

1. Only products purchased directly from glassroyce.com. Glassroyce does not accept returns of Glassroyce brand products purchased from other retailers or dealers. (If you purchased this product through other channels, please contact their service staff)

2. Your product must be in the same condition as you received it, unused, with tags and original packaging. You must also provide a receipt or proof of purchase.

3. If the product bursts or cannot be used normally due to non-human factors, please send the order ID and product problem video to sales@glassroyce.com. We will review and provide a solution as soon as possible after receiving the email.

 

How do I return an item?

1. To return an item, please email: sales@glassroyce.com

2. Request an RA (Return Authorization). Please include your order ID number and reason for return/exchange. All returns require authorization and can only be granted via email.

3. If the product meets our return and exchange policy, we will provide you with a return address. Please return the product within 7 days of receiving our refund confirmation email (usually within 24-48 hours).

4. After returning the product, please email us with the tracking number.

5. We will contact you after we receive the product. Your refund will be processed within 3 to 7 business days.

 

Please note:

1. If you are requesting a refund or exchange, please email us first.

Your email should include the following:

• Order number
• Reason for return or exchange
• Photos or videos showing that the product is original or not damaged by human factors.

We will respond to you within 24 hours after receiving your email.

2. Please make sure that the product you want to return or exchange has been repackaged and contains all the accessories and documents that came with the product when you received it.

3. If the exchange is required due to non-human factors, we will send the exchange within 7 days.

 

Shipping

If the product is returned due to non-human factors (defects or damage), the customer must prepay the shipping cost. When returning, please show the shipping invoice. We will then refund the product fee to your original account and refund the shipping fee to your PayPal account.

If the product is returned for other reasons, please note that we do not bear the return shipping cost after shipment.

Note: When returning, customers need to prepay the shipping cost. We do not accept cash on delivery.

 

Refund

If the product returned due to non-human factors (defects or damage) is in new condition and well packaged, we will refund the product fee and shipping fee to your original payment account;

After receiving your returned goods, it may take up to 7 working days to refund the refund to the original payment method.

 

If you have not received your refund after 7 business days, please contact us directly at glassroyce.com with your order number and payment method. We will get back to you within 24 hours of receiving your email response.

Customer Service Contact Information

Email: sales@glassroyce.com

 

Please Note:

For returns or exchanges, please contact us first.

No returns or exchanges will be accepted without prior request.

Didn't find a solution? Please email sales@glassroyce.com so we can better understand how to help you resolve your issue.